COMPARE AND CONTRAST 4
Formaland informal communications are essential to an organization. Thecomparison between them is that they provide information to thecompany. They are considered effective communication if themanagement utilizes them appropriately (Hodgetts & Hegar 2010).The information provided helps make informed and efficient decisions.The other similarity is that both formal and informal communicationsare used by managers to manage the business operations. Althoughinformal discussion is out of control of the decision makers,strategic planning is crucial to make it fruitful in theorganization.
Thereare also differences that exist between the two types ofcommunication. The first difference is based their objectives. Formalcommunication aims at achieving the organizational set goals. Thecommunication flows from the superiors to junior staff members andvice versa but in a formal way (Hodgetts & Hegar 2010). Contrary,informal discussion seeks to accomplish individual goals in thegroup. People communicate freely without superior interventions andfocus more on the fulfillment of personal interests and desires.
Thesecond difference is on their structural composition. Formalcommunication has a well-defined structure that ensures authority isclear, and instructions are given in a formal way. Further, there isa smooth flow of communication and efficiency is enhanced. On theother hand, informal discussion lacks a structure (Hodgetts &Hegar 2010). There are no formal communications between superiors andemployees. Flexibility is another element that differentiates the twotypes of communication. Formal communication is inflexible. It meansthat once responsibilities are given they cannot be easily changed.Contrary, informal discussion is flexible allowing for adjustmentswhenever a need arises.
Thechain of command is used to establish a hierarchy of the organizationwith superiors and business owners occupying the top positions. Thechain of command helps the organization achieve the objective morequickly. In law enforcement communications, the ranks establishedassist the organization to run smoothly and efficiently (Whisenand,2011). Studies show that all the law enforcement agencies adopt thesame organizational structure. Different departments have distinctranks but the responsibilities remain the same. The importance ofchain of command is that it allocates duties to different individualsin the agencies and makes them responsible for certain sections. Ithelps enhance efficiency in the organization. The other importance isthat it boosts worker`s morale. The superiors in each rank arerecognized when their performance is excellent, and this encouragesthem to work even harder (Whisenand, 2011).
Hodgetts,R. M., & Hegar, K. W. (2010). Modernhuman relations at work.Mason, OH: Thomson/Southwestern.
Whisenand,P. M.(2011).Supervising police personnel: The fifteenresponsibilities (7th e d.) Upper Saddle River, NJ:Pearson Learning